Tuesday, 1 May 2012

Are you f--king kidding me? (Episode III)


Really?  I should fire you and burn down your house.

I was made, again, to feel incredulous in dealing with the physical act of getting my visa back from the agency that helped me expedite it through the system.  They were lovely people and extremely helpful through what was a very stressful process for me.  But the execution of the final handoff almost drove to drink a diffuser of Sex Panther.


They had told me the document would likely be in on Wednesday, and they'd know by 10AM.  At that point, I'd have time to get on the 6PM to Heathrow.  At 10AM I called them and they told me they'd had no word.  I sent a few emails throughout the day, and had no answer.  I got used to the fact that I'd be spending another night in NYC.  Around 445 I got a call from the agency.  It went like this, where I will be R, and they will be A.

A:  Rob!  I'v been trying to email you.  Your visa came in.
R:  That's great.  When did it come in?
A:  About 11AM!
R:  Great...um, why didn't you call me then?
A:  We emailed you.  But it must not have gone through.
R:  Ya, I didn't get it.  How do you know it didn't go through?
A:  Because our email has been down all day
R:  When did you find out your email was down?
A:  At 11AM.  When we tried to email you.

(deep breath, rob.  Deep breath)

R:  So why didn't you call me then?
A:  I forgot I had your number!  
R:  Oh well.  Can I come grab it now?
A:  Not here.  Our courier service has it.
R:  Even better!  Have them drop it off at my office
A:  No, we can't do that.
R:  OK.  Have them leave it for me at the hotel.
A:  No, we can't do that.  They are a courier serivce.

(Pause)

R:  I know...can't they drop it off?
A:  No...they're a courier service.
R:  OK...well then I think one of us doesn't know what a courier service does.
A:  Ha!  No, they are a pick up only service.  They don't drop off.
R:  Um...well can they come pick me up then, and take me to the visa

(Confusion...pause)

A:  They are up by Grand Central.  You can just go grab it.
R:  OK, its 455 and I'm in Chelsea...what time does it close?
A:  Um, its between 5 and 630 or so.  It really varies
R:  On what?  I'll never get there by 5.  Can you call and ask them to keep someone there for me?
A:  Oh, we can't do that.  They are a courier service.
R:  That word again.  You are using at least one of those words incorrectly.  They do not appear to be doing much courier-ring, or serving.
A:  Ha!  You're funny.  Well, good luck!  Glad we could help.


People.  They always cease to amaze me.  Oh well, more time to shop.

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